The ingredients of a well-executed, seamless customer experience are intricately intertwined—they're a delicate, well-choreographed interplay of people, touchpoints, processes, and technology that can make or break customers' experiences.
A service blueprint enables organizations to visualize these complexities, both for customer-facing and behind-the-scenes aspects of the customer journey. Whether used to gain insight to the current state of affairs or to map future service offerings, understanding how to fully leverage a service blueprint is critical for any service designer.
SDN San Francisco is thrilled to present a workshop on service blueprinting that will give attendees hands-on experience.
Food will be served.
6:00 p.m.: networking and reception
6:30 p.m.: program begins
RSVP ON EVENTBRITE