"Orchestrating Experiences" Book Talk with Chris Risdon and Patrick Quattlebaum
Jun
26
6:00 PM18:00

"Orchestrating Experiences" Book Talk with Chris Risdon and Patrick Quattlebaum

We'll hear a talk from Chris Risdon and Patrick Quattlebaum, authors of Orchestrating Experiences: Collaborative Design for Complexity.

About Orchestrating Experiences:

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

Patrick will appear by videoconference.

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All About Service Blueprinting
Jun
11
6:00 PM18:00

All About Service Blueprinting

The ingredients of a well-executed, seamless customer experience are intricately intertwined—they're a delicate, well-choreographed interplay of people, touchpoints, processes, and technology that can make or break customers' experiences. 

A service blueprint enables organizations to visualize these complexities, both for customer-facing and behind-the-scenes aspects of the customer journey. Whether used to gain insight to the current state of affairs or to map future service offerings, understanding how to fully leverage a service blueprint is critical for any service designer.

SDN San Francisco is thrilled to present a workshop on service blueprinting that will give attendees hands-on experience.

Food will be served.

Agenda:
6:00 p.m.: networking and reception
6:30 p.m.: program begins

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San Francisco Service Design Jam
Mar
9
to Mar 11

San Francisco Service Design Jam

  • California College of the Arts (map)
  • Google Calendar ICS

Are you dying to get your hands dirty and build a new service? Then come to the San Francisco Service Design Jam, where you'll go from idea to prototype faster than you'll ever do in real life. This event will be part of the Global Service Jam 2018—an annual weekend-long event held in cities across the world at the same time. The purpose of the jam is to unite people from all backgrounds and create a FUN opportunity to learn by doing.

This event will kick off on the evening of Friday, March 9 and continue through Sunday March 11. If you want to get a taste of what it's like to DO Service Design, grow your portfolio, or work with a multi-disciplinary team, don't miss this opportunity! (FAQs)

Space is limited and tickets will sell out fast. Get yours now!

  • Friday 6:30–8:30 p.m. at CCA Writers' Studio
    At the kickoff, we'll learn the theme for 2018, meet one another, and form teams for the weekend.
  • Saturday 10:30 a.m.–5:30 p.m. at CCA Writers' Studio
    We'll get started with research, ideation, exploration, and iteration on Saturday.
  • Sunday 10 a.m.–5 p.m. at CCA (different building, TBD)
    Sunday we'll work on production, refine concepts, and present.

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Panel Discussion: Service Design for Social Impact
Mar
6
6:00 PM18:00

Panel Discussion: Service Design for Social Impact

Join us for a deep dive into the unique challenges, practices, and roles that service designers play in the non-profit sector. This event will be an interactive panel discussionwith Susannah Staats, Director of Service Design at Playworks (a non-profit that helps kids build social and emotional skills through play), and Annemarie Spitz, Design Research Lead at Greater Good Studio (a social impact design firm based in Chicago). Together, their combined experiences will shed light on the differences between practicing service design at a non-profit and providing service design services to non-profits. Jenny Kempson, design lead for AdaptivePath.org, will moderate.

There will be plenty of time for audience questions and discussion. Don't be surprised if you end up taking part in a live demo of social-centric service design methods. 

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Service Blueprinting workshop - SDN D.C. chapter
Mar
1
6:00 PM18:00

Service Blueprinting workshop - SDN D.C. chapter

  • 3030 North Clarendon Boulevard Arlington, VA, 22201 United States (map)
  • Google Calendar ICS

SDN DC / Service Design DC is thrilled to host Adaptive Path Service Designer, Andrea Fineman, who will be joining us from San Francisco to present a workshop on service blueprinting, which comes on the heels of Adaptive Path's recently-released Guide to Service Blueprinting. In the guide, the team share their learnings and some useful approaches to getting the most from this important tool. During the evening, Andrea will share highlights from the guide and lead a workshop that will give attendees hands-on experience with service blueprinting.

Join us for what is sure to be an informative, insightful and fun evening! Food and refreshments will be served.

Agenda:
6:00 - 6:30pm - networking and reception
6:30pm - program begins

ABOUT OUR SPEAKER, ANDREA FINEMAN

Andrea is a service designer at Adaptive Path, where she works on diverse projects across all of Capital One's lines of business. One of her interests is understanding how data flows through companies and how data and algorithms can serve as a material for designers to use in designing experiences. She also programs and hosts events like the 2017 SDN U.S. National Conference, UX Week, and Adaptive Path’s Service Experience Conference. Previously, she worked in product design at Fitbit, focusing on data visualization, user research, and UX.

Before graduating from Carnegie Mellon's master's program in interaction design, Andrea studied architecture history and European literature at Brandeis University, and worked for three years at a management consulting firm specializing in customer experience.

She is on the board of SDN San Francisco and the Northern California chapter of DOCOMOMO, an architecture preservation nonprofit.

MANY THANKS TO OUR EVENT SPONSORS:
Capital One (space)
Deloitte (catering)

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Social Table
Feb
22
6:00 PM18:00

Social Table

Join AdaptivePath.org for an evening of lightning talks about design for social impact. We've invited five people who are using the power of design to make a positive impact on our world and our region. Come learn about our speakers' work with non-profits, government agencies, and industry to serve vulnerable populations and foster a more inclusive world.

6:00 p.m. - drinks and mingling
6:30 p.m. - talks

Your MC: Andrea Fineman

Speakers:
+ Kate Edgar, Lead Service Designer at Capital One
+ Brooke Staton, Berkeley Design Inclusion Group
+ Michelle Thong, Service Innovation Lead at Office of Civic Innovation & Digital Strategy
+ Erica Dixon, Director of Engagement and Strategy at Counterpulse

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Social Table
Nov
14
6:00 PM18:00

Social Table

Join AdaptivePath.org for an evening of lightning talks about design for social impact. We've invited five people who are using the power of design to make a positive impact on our world and our region. Come learn about our speakers' work with non-profits, government agencies, and industry to serve vulnerable populations and foster a more inclusive world.

6:00 p.m. - drinks and mingling
6:30 p.m. - talks

Speakers:

  • Alexandra J. Lee, Creative Director at Civic Design Lab
  • Marc Hebert, Design Anthropologist & Director at the Innovation Office, San Francisco Human Services Agency
  • Parmita Dalal, Design Lead at IDEO.org
  • Sofie Kvist, Urban Designer and Public Life Expert at Gehl
  • Sidney Brinson, Design Strategist at Spark Corps
  • Michael Conti, Creative Manager at Define American

Hosted by Andrea Fineman, service designer at Adaptive Path at Capital One

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DOCOMOMO Tour Day 2017: The Mid Century City
Oct
7
9:30 AM09:30

DOCOMOMO Tour Day 2017: The Mid Century City

The Western Addition and Cathedral Hill first opened to development in the 1870s and 80s, quickly filling with the urban middle-class housing of the era. Once a center of Asian-American culture, after the events of World War II, the neighborhood became an African-American enclave. By the 1950s the same housing had been deemed substandard, making the area a prime candidate for urban renewal, leaving many of the African-American residents facing eviction. Please join the DOCOMOMO US Northern California Chapter as we tour Cathedral Hill to discuss some of the history that contributed to a modern design in the heart of a Victorian city.

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Service Design Lightning Talks
Sep
21
6:00 PM18:00

Service Design Lightning Talks

Join us in hearing from a diverse group of service designers as they share their perspectives on the industry and discuss the tools, methods, and ideas they have developed successfully in their organizations. Each speaker will talk for five to seven minutes.

Speakers will include:

Gassia Salibian, Principal at Future-Proof Consulting, will be the host and MC for the event.

6:00–6:30 p.m.: refreshments and mingling
6:30–7:30 p.m.: lightning talks
7:30-8:00 p.m.: more refreshments and mingling

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Social Table - Organized by AdaptivePath.org
Aug
28
6:00 PM18:00

Social Table - Organized by AdaptivePath.org

Join AdaptivePath.org for an evening of lightning talks about design for social impact. We've invited five people who are using the power of design to make a positive impact on our world and our region. Come learn about our speakers' work with non-profits, government agencies, and industry to serve vulnerable populations and foster a more inclusive world.

6:00 p.m. - drinks and mingling
6:30 p.m. - talks

Speakers:
+ Minnie Bredouw, Senior Creative Lead at IDEO
+ Jenny Kempson, Designer at AdaptivePath.org and author of the upcoming book, Seattleness: A Cultural Atlas
+ Cori Schauer, Senior Advisor at City & County of San Francisco Department of Public Health and FUSE Fellow
+ Armand Carr, founder of All Tied Up (www.alltied.org)

and more to come...

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SDN U.S. Conference: "Service Design Within US"
Aug
9
to Aug 11

SDN U.S. Conference: "Service Design Within US"

Service design in the U.S. is trending in-house. The first national Service Design Network conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes. Talks and workshops have been closely curated to illustrate many critical aspects of growing service design both within internal teams and external consulting. We believe our program will help established organizations, start-ups and entrepreneurs alike understand how service design can help them to serve their people better.

Our conference featured a curated set of stories and lessons learned from the people that are shaping and evolving the way organizations are practicing service design in the U.S. market.

Conference website

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Lightning Talks: Design for Social Impact
Jun
20
6:00 PM18:00

Lightning Talks: Design for Social Impact

Adaptive Path Dot Org is bringing together designers from many disciplines whose work has a positive social impact on our communities. Come get inspired by lightning talks demonstrating how designers are effecting positive change!

Speakers:

  • De Nichols, Director and Principle Designer for Civic Creatives, a social design organization focused on community-driven civic solutions
  • Purvi Shah, Executive Director of Kids and Art, an organization that brings art to children with cancer
  • Maurice Woods, Executive Director of Inneract Project, an organization that brings design education to underserved youths
  • Mark Linton, Principal, The Raben Group and former Executive Director of the White House Council on Strong Cities, Strong Communities
  • Carrie Bishop, service designer and Chief Digital Officer for the City of San Francisco

Host and MC: Andrea Fineman, service designer at Adaptive Path at Capital One

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Dealing with Red Tape: SxD in Highly-Regulated Industries
Jun
19
6:00 PM18:00

Dealing with Red Tape: SxD in Highly-Regulated Industries

Highly regulated industries can be difficult to design for. Regulations exist to protect business and consumers; how can service designers work with legal experts to empower customers and employees without unintended consequences?

The San Francisco chapter of the Service Design Network presents a panel discussion with designers and legal compliance experts representing companies in the personal finance, healthcare, and other highly regulated industries. Come hear how these designers and compliance experts have worked together to design for interactions while being mindful of the rules and regulations that pervade service design work in these industries!

Panelists:

  • Shauna Kashyap - Managing Council, Collective Health
  • Izac Ross - Design Lead, Collective Health
  • Jessica Striebich, Service Design Lead, Adaptive Path 
  • Vicky Gravett, Principal Project Manager, Compliance, Capital One
  • Andrea Fineman, moderator

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