I’m a service designer at Getaround.

Service designers are responsible for the research, design, and business strategy that goes into user experiences. I focus on the UX design, user research, and design strategy that together make a better user experience possible, across channels, within the context of Getaround’s business goals.

 

At Getaround, I do:

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User research with customers, employees, and vendors to improve the customer experience across all channels

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Workshops with cross-functional teams to develop and prioritize changes to the user experience

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Service design methods to help teams from different parts of the organization work in concert to improve the user experience of our customers, employees, and business partners.