I’m a service designer at Getaround.
Service designers are responsible for the research, design, and business strategy that goes into user experiences. I focus on the UX design, user research, and design strategy that together make a better user experience possible, across channels, within the context of Getaround’s business goals.
At Getaround, I do:
User research with customers, employees, and vendors to improve the customer experience across all channels
Workshops with cross-functional teams to develop and prioritize changes to the user experience
Service design methods to help teams from different parts of the organization work in concert to improve the user experience of our customers, employees, and business partners.